Frequently Asked Questions (FAQ)

To register, click Login / Register at the top right of the homepage. Fill in your name, email, and create a secure password. Once submitted, you’ll receive a confirmation email.

We currently serve customers within the United States only.
If you're located outside the U.S., please visit aldevron.com to connect with our team for international inquiries.

Click Login, then select Forgot Your Password? Enter your registered email address and complete the CAPTCHA. You’ll receive an email with a link to reset your password securely.

Yes. After logging in, you can indicate your tax-exempt status in your My Account dashboard or during checkout. Our system, integrated with Avalara, will verify and store your exemption status. See below TAX section to learn more about Tax Exempt process.

Absolutely. You can update your name, email, password, and address details anytime by navigating to My Account > Account Information.

Use the search bar at the top of the page to search by product name, SKU, or keyword. You can also browse by category to explore our full catalog.

Yes. Our basic and standard plasmid products offer customization options. On the product page, you’ll see configurable fields for plasmid preparation, QC bundles, QC options, and more.

To learn more about QC bundles click here.

Click the question mark icon next to any customization field to view a helpful pop-up with detailed explanations or see examples under the option fields. If you still need help you can send an email to order@aldevron.com or fill out the contact us form.

Once you’ve selected your products and customization options, click Add to Cart. Review your cart, then click Proceed to Checkout. Enter your shipping and billing details, choose your delivery method, and confirm your order.

After adding your plasmid to the cart, you will see Add Another button to add another plasmid.

When you clik this button, you can add another plasmids withh all options you chose for the previous custom plasmid rather than starting from scratch. You can select new options or change/remove the exisiting options. Click Add to Cart to add new plasmid into the shopping. Cart.

If you need to edit the plasmid which is alrady on the cart, click Edit button to edit and fix your errors.

To delete the plasmid, you can click the Trash can icon on the right corner of the plasmid.

Yes. During checkout on the billing and payment section, addition to the Credit Card options, you can choose between:
- Blanket PO (optional PO file upload)
- PO (PO file upload required)
Enter the PO number and upload your PO file to complete the process.

You can select from our standard shipping methods or enter your own carrier details. You can choose your requested delivery date from Tuesday through Friday. No shipments are dispatched on Fridays for overnight delivery.

Yes. During checkout, you can request a preferred delivery date based on our shipping schedule. The earliest delivery is Tuesday, and the latest is Friday.

If you have a discount code, enter it in the Enter Discount Code field in your cart and click Apply Discount button. The system will validate and apply the discount automatically.

Payments are securely pre-authorized through Stripe. Once your order is invoiced and shipped, the payment is captured. You’ll see all payment details in your order summary.

If your order includes Basic or Standard Custom Plasmid preparations, you will receive a separate email with instructions for submitting your starting material. If you do not receive this email within 24 business hours, or if you have any questions or encounter issues while completing the form, please contact us at order@aldevron.com.

We calulate taxes based on your shipping address and products on the shopping cart. Some products and services have different different tax rates.

A sales tax exemption certificate is a document that allows a business, organization, or individual to purchase normally taxable goods or services tax free.

You apply for exemption certificates and provide them to us at the checkout or on My Account section. In the case of a blanket certificate, it’s not necessary to use a new certificate for each purchase, if the qualifying factors are the same and the certificate is valid.

We are required to collect and validate certificates prior to exempting tax. If a certificate is incomplete, expired, or unavailable, we are responsible for collecting tax and you can later request a refund from the state. 

To make sure that your first order is processed without taxes and that your Aldevron Ecommerce account is set up with tax-exempt status for all future purchases, complete the following steps:

• Login to your account and click Tax Certificates to see your certificate is active and valid. You can add your certiciate online by clicking Add Exemption button on the right side.

• If you prefer, you can email your certificate to order@aldevron.com
• During the checkout process on the Review and Payment page, you can start adding certificate process as well by clicking Manage existing certificates button. 

No, you need to provide your sales tax exemption certificate for your first order if it does not exist on your account, and it will then be linked to your account for future orders. For states that have certificates that expire you will need to provide an updated certificate once the expiration date has occurred.

Log in and go to My Orders in your account dashboard. Click View Order next to your order to view real-time tracking information.

- Pending: Order received, awaiting processing
- Processing: Order is being processing
- Shipped: Order has been dispatched
- Invoiced: Invoice has been generated
- Complete: Order is finalized
- Canceled: Order was canceled

Yes. Go to My Orders, find the order you want to repeat, and click Reorder. The items will be added to your cart for quick checkout.

Currently, customers cannot cancel orders directly. If you need to cancel or modify an order, please contact our customer support team at order@aldevron.com as soon as possible.

Go to My Account > Address Book to add, edit, or delete addresses. You can also set default billing and shipping addresses for faster checkout.

Yes. You can securely save your payment methods under My Payment Methods for quicker future purchases.

Visit our Contact Us page or send email to order@aldevron.com. Our team is here to help with any questions or issues.

Yes. If you enable Remote Shopping Assistance in your account settings, our support team can log in as you (with your permission) to help troubleshoot or complete actions on your behalf.